What product/components do you use and which version/fix level are you on?
Cumulocity
Version: 1013.0.260
Is your question related to the free trial, or to a production (customer) instance?
production instance
What are you trying to achieve? Please describe it in detail.
Notification V2
Do you get any error messages? Please provide a full error message screenshot and log file.
Yes, see the text below.
Have you installed all the latest fixes for the products and systems you are using?
Not sure.
Hi all,
We are currently trying Notification V2. We are having the following issue after we sent a http WSS request to open the websocket:
HTTP/1.1 500 Server Error
Date: Mon, 26 Sep 2022 15:00:30 GMT
Content-Type: text/html;charset=iso-8859-1
Content-Length: 709
Connection: keep-alive
Cache-Control: must-revalidate,no-cache,no-store
X-Content-Type-Options: nosniff
Strict-Transport-Security: max-age=31536000; includeSubDomains
<html>
<head>
<meta http-equiv="Content-Type" content="text/html;charset=utf-8"/>
<title>Error 500 Failed to create producer/consumer: Policies not found for t1059969044/relnotif namespace</title>
</head>
<body><h2>HTTP ERROR 500 Failed to create producer/consumer: Policies not found for t1059969044/relnotif namespace</h2>
<table>
<tr><th>URI:</th><td>/notification2/consumer/</td></tr>
<tr><th>STATUS:</th><td>500</td></tr>
<tr><th>MESSAGE:</th><td>Failed to create producer/consumer: Policies not found for t1059969044/relnotif namespace</td></tr>
<tr><th>SERVLET:</th><td>ws-events</td></tr>
</table>
<hr><a href=https://eclipse.org/jetty>Powered by Jetty:// 9.4.42.v20210604</a><hr/>
</body>
</html>
I strongly suspect that that the notification V2 is not deployed on my tenant with version 1013.0.260. It used to work on the trial tenant but somehow it doesn’t work for the tenant with version 1013.0.260. I don’t have any clue about this “error” since I didn’t find anything in Cumulocity documentation.
It would be very appreciated if you can help us.
BRs,
Yingzhe