What product/components do you use and which version/fix level are you on?
I use a PLC from Phoenix contact with the app Cumulocity IOT. I have created a free account at cumulocity/softwareAG.
Is your question related to the free trial, or to a production (customer) instance?
My question is related to Free Trial
What are you trying to achieve? Please describe it in detail.
In a first step, I could create my device in the cumulocity cockpit. And I could see my controller (PlcNext).
Then, i tried to create a json file with the tool insiide the cockpit, and I copied the content of the example in the user manual of the app (PlcNext store).
Then, i tried to send this configuration to the device, and this transfer was not achieved, even after several minutes.
And I discovered there that the PLC was not connected anymore (information in the cumulocity cockpit.).
So, I’m wondering why it was visible (connected) at a moment, and why it doesn’t appear anymore (The PLC can access to the web, of course).
For your information, the url in the application.properties file is as follow:
C8Y.baseURL=https :// envXXXXXX dot softwareag dot cloud/
Do you get any error messages? Please provide a full error message screenshot and log file.
I don’t know where I can get any log or error report. The only information i can see is that the PLC (device) is not connected on the cockpit.
Have you installed all the latest fixes for the products and systems you are using?
I could find no update, except the latest application in my PlcNext store.